Students will not receive a refund for IELTS Swift or for one or more modules of IELTS Standard / Advanced if they:
Have logged into the course/module and have accessed within 3 days of enrolling
Have taken all or part of the Pre- and/or Post-test
Have taken all or part of the Practice Tests a module
Have submitted one or more Assessment Tasks
Have never logged into the course/module but are requesting refund more than 3 days after enrolling
In the event of severe technical difficulties on the part of IELTS Online that prevent access to IELTS Express or IELTS Master for more than 5 days, an extension in access time to the course/module will be offered to the student.
Ingress will notify a student by email that a refund has been approved within 7 days of approval. All refunds approved by Ingress will be paid within 30 days of receiving a complete written request from the student with all supporting documentation.